What is the fee for withdrawals or payments at POS terminals within Kosovo?
For the withdrawals/payments carried out within Kosovo, please refer to the pricelist, click here.
What is the fee for withdrawals or payments at POS terminals abroad?
For the withdrawals/payments carried out outside of ProCredit Bank’s network, please refer to the pricelist, click here.
My card has been retained by an ATM. Where can I get it back?
For ProCredit bank cards left in the ATM, bank representatives will inform you in the following days about the place and day when you can get the card. As for the cards of other banks, please come to the nearest branch or call the contact center at 049/555-555 or 038/555-555 for more information or write at the bank's official e-mail address kos.kujdesiperkliente@procredit-group.com.
How can I generate the 3D Secure IPIN for online purchases?
IPIN is automatically generated on your mobile phone number. It is a 6-digit code (free of charge) that you must describe on the website once you have provided the required information (including the card number) and after you press the confirmation button to purchase on the “online store”. For more information clik here.
What is the limit of withdrawals in Kosovo?
At ProCredit bank ATMs in Kosovo, clients can withdraw up to 2,000 Euros within 24 hours and in certain cases up to 10,000 Euros, using ProCredit Bank cards. You can increase ATM withdrawal limit up to 10,000 EUR with mobile banking app, download it here.
My debit card has expired. How can I renew it?
For customers who are active in using their cards, their cards are renewed automatically. As soon as the card is ready, the bank sends it by mail to your residential address which you have deposited in the bank. As for customers who have two debit cards at the same time, unfortunately the card is not renewed automatically.
Likewise, if the client's card has not been automatically renewed, the client can request a new card by applying through the web page or through the ebanking service.
We ask you to contact the Contact Center at 049/555-555 and 038/555-555, or via the official email kos.kujdesiperkliente@procredit-group.com, at the moment of receiving the notification via SMS from the bank about the expiry of the card for additional information.
Can I get a credit card?
ProCredit Bank offers the Debit MasterCard card, which has the same features as credit cards, which enables payments within the country and abroad as well as online purchases on several web pages.
I forgot my PIN code. What should I do?
For setting a new PIN, the clients should visit any of our service points.
Where can I change the PIN code?
Customers can assign a new PIN through mobile banking, at the bank's ATMs or they can go to any of our service points.
Should I pay for the mail when receiving the card?
No, this service is included in the monthly commission for all ProCredit Bank clients.
Can I get the card at the bank, and not by mail?
Sending cards through post mail is a service we provide for all our clients and from now on this is the only way to receive the bank card.
Can I activate the card and PIN number if I am outside the country?
Card and PIN activation can be done only through Kosovo mobile operators.
Information on card transactions
| Information on card transactions | Daily maximum |
Single transaction |
|---|---|---|
| Online daily purchases | 5,000 EUR | 3,000 EUR |
| Purchases at POS Terminals | 5,000 EUR | 3,000 EUR |
| Withdrawals at ATMs of other banks in Kosovo | 5,00 EUR | |
| Withdrawals at ATMs abroad | 5,00 EUR | |
| Withdrawals from a current account at ProCredit Bank ATMs | 2,000 EUR and in special cases up to 10,000 EUR |
If I am not at home to receive the card, where can I collect it?
There will be 5 attempts by post mail to deliver the card to your residential address. You can change the delivery address in the company's systems at https://nposta.com/kontakto/. In cases where within 5 attempts, the courier fails to deliver the shipment to you, then you should contact the post office directly on 080020400.
What if I cannot receive the card within 60 days?
Once there have passed 60 days the bank will destroy the card, and for obtaining a new card you will have to apply for this service again.
I have lost my card, where can I block it?
You can block and unblock card with mobile banking app, download it here. Or, you may call us on 049/555-555 and 038/555-555.
What is the value that I can pay at the POS with a card without setting the PIN?
What is the value that I can pay at the POS with a card without setting the PIN?
What is the value that I can pay at the POS with a card without setting the PIN?
How many POS payments can I make in a day without setting the PIN?
You can make up to 5 transactions without entering a PIN. In the sixth payment, you must enter the PIN in the POS even if the payment is being made with or without contact.
