ProCredit Bank’s mission

ProCredit is a German development-oriented bank.

ProCredit is a German development-oriented bank for Eastern and South Eastern Europe dedicated to supporting micro, small, and medium-sized enterprises (MSMEs) and private individuals, fostering economic growth and sustainable development.

We are committed to delivering exceptional customer service that extends far beyond offering financial products. Our goal is to build strong, lasting partnerships with our clients by providing personalised advice and consistent support at every stage of their financial journey.

Our core principles guide everything we do:

  • We take the time to thoroughly understand our clients’ unique circumstances, conducting sound financial analysis to promote their long-term financial stability.
  • We prioritise transparency in all client interactions, ensuring clarity and trust in our financial services and products.
  • We uphold responsible lending practices that promote financial inclusion while protecting clients from over-indebtedness.
  • We focus on driving broad social, economic and environmental impact by engaging with our clients to promote sustainable practices and support their transition towards environmentally responsible operations.
  • We believe MSMEs are vital drivers of economic and social progress. By supporting them through their economic cycle, we aim to foster sustainable development and drive the green transformation in our countries of operation. By offering accessible deposit facilities, digital banking services, and a comprehensive range of financial products, we aim to cultivate a culture of saving and financial responsibility among all our clients, including private individuals.

Our shareholders seek sustainable, long-term returns, aligned with our unwavering commitment to ethical banking practices and positive social impact.

We invest extensively in the training and development of our staff to foster an open, professional, and efficient working environment. This enables us to deliver friendly, knowledgeable, and effective service to our clients.

Corporate Values

Absolute integrity and honesty are expected from all ProCredit staff at all times. These principles represent the cornerstone of our corporate culture and are actively applied in our daily operations.

Our staff takes personal responsibility for the quality of their work and always strives to grow professionally.

We offer sound and secure advice to our clients. We assess their financial situation, potential, and ability to repay loans in order to avoid over-indebtedness and provide suitable financial services.

We communicate openly with each other in a fair and constructive manner. We handle workplace conflicts professionally, working together to find solutions.

We provide our clients, the general public, and our employees with transparent and accessible information at all times. Our goal is to ensure that clients fully understand the terms of the contracts they enter into with us, and we are committed to financial education.

Impact report

The ProCredit group is committed to upholding high ethical and business standards regarding its economic, social, and environmental impact. For more information on the impact of the ProCredit group’s operations, please read the highlights of the Impact Report 2024.

Read here

Code of Conduct

Along with our mission, our corporate values represent the main pillar of our corporate culture and are actively applied in our daily operations. These values are reflected in the ProCredit Code of Conduct, which translates the group’s principles into practical guidance for our staff.

Read here