ProCredit Bank Kosovo is committed to maintaining high ethical standards with regard to business activities and the environmental and social impact. 
Our aim is to promote a culture of open communication where honesty and credibility are the norm. We, therefore, provide an open working environment that encourages employees to directly communicate with managers, Human Resources, Internal Audit, Compliance or Management to raise any concerns. In addition, ProCredit Bank has a whistleblowing system that allows for anonymous reporting of unethical behaviour.
If, in connection with our business activities and their impact on the environment and the social environment, you wish to disclose information about actions that have been committed with criminal intent, such as criminal violations of our Code of Conduct, internal policies or procedures, or violations of applicable law, you may contact us at the following e-mail address: KOS.WhistleBlowing@procredit-group.com. 
We process all indications of violations committed with criminal intent consistently and according to equal standards. 
Protection of rights and privacy of the whistleblower is granted as per applicable law and by adequate technical and organizational measures.