Lost your Card?
Block or unblock it easily with just 3 clicks in the application.
Mastercard – your new travel companion!
Regardless of which banking package you choose, your Mastercard will automatically be sent to your address by mail – free of charge.
Did you know?
All ProCredit Bank cards are made from organic material.
They are delivered to clients by electric vehicle and are placed in an envelope made of recycled paper.
If your ProCredit Bank card gets stuck in an ATM, our representatives will contact you within the next few days and let you know when and where you can retrieve your card. As for cards from other banks, please visit your nearest branch or contact our Call Centre at 049/555-555 or 038/555-555 for more information or send an e-mail to the official bank address: kos.kujdesiperkliente@procredit-group.com.
Clients can set a new PIN using the mobile app or by visiting one of our Service Points.
Clients can change their PIN through the mobile application, at the bank’s ATMs, or by visiting one of our service points
You can activate your card and PIN with a phone number from a Kosovar mobile phone operator and in the mobile app. Read the manual here.
You can find all card limits here.
The amount you can pay without entering your PIN is EUR 50 per transaction with a maximum of four transactions a day.
