You can apply for a loan online through the link: Apply online - ProCredit Bank.

Information about the loan price list can be found in the bank's official price list in the ‘Loan Services' category. 

Link to the price list:  Price List - ProCredit Bank

For more information about loans, write to us here

Opening a savings account can be done directly online through the e-Banking service or by visiting the nearest ProCredit Bank branch.

To do this online, log in to the desktop version of the bank’s website using the following link: e-Banking ProCredit Bank log in

• Go to “Mailbox” > “Send message to the bank / Apply for services”
• Select the category: Apply for Flex Save account
• Fill in the title and description of your request.
• Agree to the Terms and Conditions of the service.
• Click the Confirm button.
• Give authorization through your security method to confirm the request.

The service can also be done through the mobile app:

1. After logging in, tap the bell icon located in the top-right corner of the page.
2. Tap the button with the plus (+) sign.
3. Choose the topic: Apply for a Flex Save account
4. Fill in the title and description of your request.
5. Accept the Terms and Conditions of the service.
6. Tap Send.

Opening a savings account can be done directly online through the e-Banking service or by visiting the nearest ProCredit bank branch. 

To use the online service, you need to log in to the desktop version on the bank's website via the link: e-Banking ProCredit Bank log in

1. Go to  “Mailbox” > “Send message to the bank/ Apply for services” 
2. Choose the category: Apply for children's savings account - Flex Save for children.
3. Fill in the title and description of your request and attach a birth certificate (not older than 6 months) or passport, and proof of address in Kosovo (electricity, water, property tax bill, birth extract, etc.) not older than 6 months.
4. Agree to the Terms and Conditions of the service.
5. Click the Confirm button,
6. Provide authorization through the security method which confirms the request.

Activation can also be done through the mobile app:

1. After logging in, click the bell icon located at the top right of the page
2. Click the plus (+) button
3. Select the topic: Apply for children's savings account - Flex Save for children 
4. Fill in the title and description of the request and attach a birth certificate (not older than 6 months) or passport, and proof of address in Kosovo (electricity bill, water bill, property tax, birth extract, etc.) not older than 6 months. 
5. Accept the Terms and Conditions of the service.
6. Click the button: Send

For more information about deposit offers, write to us here.

For more information about savings, write to us here

You can get equipped with the e-Banking service by visiting one of ProCredit Bank's branches. 
The branches are open every working day from 9:00 AM to 4:30 PM. 
For more information about branch locations, you can refer to the link: Network - ProCredit Bank

First-time login to e-Banking is done through the ProCredit Kosova mobile app, which you can download from the AppStore/Playstore, and then you use the information received from the bank when opening your account:

• Username – you received this information together with the physical documents when opening the account at the branch or via email with the bank's confirmation for account activation if the account was opened 100% online.

• Password –you have already received this information via SMS to your phone number.

After entering your username and password, you will receive an SMS with a security code on your phone, and after entering the code, the app will ask you to change the one-time password you received from the bank and then set your app PIN.

You can choose your PIN code according to your preference.

Once you have successfully set your app PIN, you will be offered the option to enable or skip biometric authentication as the next step. Whenever you want to log in to the e-banking service or make transactions via e-banking, you will need to approve the login or transaction with your PIN or biometric authentication in the mobile app.

The blocking of the e-Banking username happens automatically when you have attempts with incorrect data.

With a successful password reset, the profile is also unblocked, but if you already have the correct credentials for logging in and you only need the profile to be unblocked, you can contact us directly at 038/049-555-555 for unblocking.

Instructions for reset:

Once you go to the app's home window and click on the "Forgot your password?" option:

1. Enter your username and personal number
2. Then enter the security code which you will receive via SMS on your number registered with the bank.
3. After successful verification, you will be able to set a new password according to the criteria.

Please make sure that you are entering your username according to your e-Banking contract, since SMS will not be accepted afterwards, and that the phone number registered with the bank is active for receiving SMS. 

If you don’t have the phone number registered with the bank or the username, the system won’t let you continue, and you’ll need to visit a branch to reset your password and update/register your information. 

Branch hours are on weekdays from 09:00 to 16:30.

For more information about branch locations, you can check the link: Network - ProCredit Bank

If you have forgotten your login password for your e-Banking service, you can reset it directly in the mobile app.  

Go to the app's home screen and click on the 'Forgot your password?' option.

1. Enter your username and personal number.
2. Then enter the security code that you will receive via SMS on your registered phone number.  
3. After successful verification, you will be able to set a new password according to the criteria.

Please make sure that you are entering your username according to your e-Banking contract, since you won't be receiving SMS messages going forward, and that the phone number registered with the bank is active for receiving SMS.  
If you don't have the phone number registered with the bank or the username, the system won't let you proceed, and you will need to visit a branch to reset your password and modify/register your information.  

Branch hours are every working day from 09:00 to 16:30. 

For more information about branch locations, you can refer to this link: Network - ProCredit Bank
 

If you have forgotten your PIN to access the m-Banking app for logging into your e-Banking service, you can reset it directly in the app.  

Once you open the app, click on the "Forgot PIN?” option.  

1. Fill in:
   • Your personal number
   • The last 4 digits of your card
   • Your phone number
2. Then enter the security code that you will receive via SMS on your registered phone number with the bank.
3. After successful verification, you will be able to set a new PIN.

Once you have successfully set your app PIN, you will be offered the option to activate biometric authentication as the next step, if you wish.

In case you have deleted the app or changed your phone and no longer have access to the app, after downloading the “ProCredit Kosova” mobile app from the App Store/Play Store, follow these steps:

1. Enter your username and password and log in.
2. On the next page, “Confirm app notification”, tap the “Set up” button.
3. Fill in the requested information:
   • Phone number (including prefix)
   • Personal number
   • Date of birth
4. Tap the “Confirm” button. You will then receive an SMS with a security code on your phone number. After entering the code, the app will ask you to set an app PIN. You can choose the PIN code as you like.

Whenever you want to log in to the e-Banking service or make transactions through e-Banking, you will need to approve the login or transaction with your PIN or biometric authentication in the mobile app.

If you haven't been able to get the information you requested, please contact us at the Contact Center at 038/049 555 555 or via email: kos.kujdesiperkliente@procredit-group.com.

You can apply for a card online through e-Banking (desktop version) or through the bank’s new ProCredit Kosova app.

Below you can find the instructions for applying through the desktop version:

1. First, log in to e-Banking through the following link: e-Banking ProCredit Bank log in
2. After logging in, go to the menu Mailbox > Send message to the bank / Apply for services.
3. Choose the category Apply for Debit Card.
4. Fill in the subject and text of your request.
5. Accept the Terms and Conditions of the service and click the Confirm button.

In the mobile app:

1. After logging in, tap the bell icon located in the top-right corner of the page.
2. Tap the button with the plus (+) sign.
3. Choose the topic Apply for a debit card.
4. Fill in the subject and text of your request.
5. Accept the Terms and Conditions of the service and tap Send.

To block or unblock your card, please follow the steps below through the ProCredit Bank Kosovo app:

1. Open the ProCredit Bank Kosovo app.
2. Select the “Accounts & Cards” menu.
3. Tap “Cards”.
4. Choose the card you want to block/unblock.
5. Tap the “Block” or “Unblock” option.

This service can also be done at the Contact Center by calling: 038/049-555-555.

You can activate your digital card in the ProCredit Kosova mobile app under Accounts & Cards > Cards, by tapping on your card’s picture.

1. Open the ProCredit Bank Kosova app.
2. Select the “Accounts & Cards” menu.
3. Tap “Cards”.
4. Select the picture of your card.
5. Tap the “Change/Set PIN” option.

After setting your PIN code, you can use your card to make online or in-store payments once added to your Digital Wallet.

To activate your physical card after receiving it by mail, there are two options:

1. Via SMS

You need to send an SMS from your phone number registered with the bank. The SMS should be sent to 50334.

In the SMS, include the last 4 digits of your card (no extra text).

2. Via the m-Banking mobile app

Once you receive your new card by mail, it will appear grayed out in the app. To activate it, click the “Activate physical card” button and enter the unique code that you received in the envelope along with the card.

The physical card activation flow in the app is as follows:

To add your card to the Digital Wallet, please follow the steps below through the ProCredit Bank Kosovo app:

1. Open the ProCredit Bank Kosovo app.
2. Select the “Accounts & Cards” menu.
3. Tap “Cards”.
4. Choose the card you want to add to the Wallet.
5. Tap the “Change/Set PIN” option.
6. After this step, tap “Add to Digital Wallet”.

Modifying some of the card limits can be done directly through the “ProCredit Kosova” mobile app. 

After logging into the app, you need to go to “Cards & Accounts”, click on “Cards” and select your card's photo. Then you will find the menu “Manage card limits” where you can choose the type of limit you need to modify.

If you haven't been able to get the information you requested, please contact us at the Contact Center at 038/049 555 555 or via email: kos.kujdesiperkliente@procredit-group.com.

Information for receiving funds from abroad for beneficiaries at ProCredit Bank in Kosovo can be found as follows:

• IBAN: XK05 + your account number (starting with 11..)
• Bank name: ProCredit Bank Kosovo
• SWIFT (BIC) Code: MBKOXKPRXXX
• Bank address: Rr. Xhorxh Bush, No. 26, 10.000, Pristina

You can download your personalized document from your e-Banking service, desktop version, in the menu: User Profile > Receiving money from abroad.

Making a transfer to national accounts can be done directly online through the e-Banking platform.

A national transfer can be made through:

• Mobile app:
  • Log in to the ProCredit Kosovo mobile app.
  • Go to the menu New transfers > Send money and select the transfer method.
  • Fill in the transfer details and confirm the transfer directly in the mobile app.
• Desktop version (website):
  • Log in to the desktop version of e-Banking through the following link: e-Banking ProCredit Bank log in
  • Go to the menu Transfers > National.
  • Fill in the transfer details and confirm the transfer via the mobile app.

If you don’t have the e-Banking service, you can get set up with the service at one of the bank’s branches or initiate the transfer from the branch.

Making a transfer to international accounts can be done directly online through the e-Banking platform.

An international transfer can be made through:

• Desktop version (website):
  • Log in to the desktop version of e-Banking through the following link: e-Banking ProCredit Bank log in
  • Go to the menu Transfers > International.
  • Fill in the transfer details and confirm the transfer through the mobile app / active security method.

If you don’t have the e-Banking service, you can get set up with the service at one of the bank’s branches or initiate the transfer from the branch.

If you haven't been able to get the information you requested, please contact us at the Contact Center at  038/049 555 555 or via email: kos.kujdesiperkliente@procredit-group.com.

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