Frequently Asked Questions (FAQ)

Initially, visit the e-Banking site via the link. In the "User Name" field please enter the username you have received at the bank when signing the e-Banking agreement.In the "Password" field, please enter the password, as well as on the new page that appears when you click continue, depending on which access security method you have (Token, SMStan or KTMS) you must continue authentication (verification).

  • Token security method: In the "token" section, type the 6-digit number of the token
  • SMStan: SMS the security code for login that you receive by SMS to your phone number registered with the bank 
  • KTMS: you need to continue the process in the mobile sign in application

You can also use the mobile version of e-Banking, where you can log in through this link.


You can change your password by using the "Reset Password" option on the e-Banking homepage. During the password change process you will be asked for the e-mail and phone number you have registered with the bank. You will receive a notification e-mail from the bank informing you that a password change was requested, so in cases when you have not initiated the change of password and have received such an email it is your responsibility to contact the bank in order to block the service.

For private clients we have developed two new security methods, SMS Tan and KTMS-ProCredit Mobile Sign.

  • The SMS Tan method is similar to a token, where the client receives a 6-digit code via SMS for access to e-Banking. Activation of this method can be done by the client by sending an SMS to the number 50333. The SMS should contain the text “username YES” (where the username refers to the client’s username requesting the security method change). Please note that both the activation contract and the SMS with the security code will always be received on the mobile number registered in your profile at the bank with one of the local operators. We advise you to ensure that your mobile number at the bank is always up to date with the one you are using.
  • KTMS-ProCredit Mobile Sign is a mobile application that enables your verification for access to e-Banking. It is the newest and most secure method of transaction authentication used worldwide. It works on both IOS and Android and can be downloaded from Google PlayStore or the Apple Store. The application needs to be activated, and for this, you need Mobile Sign ID and the activation code. These details are received via SMS or after accessing the e-Banking page.

SMS Tan is a secure connection method for e-Banking. By activating this service you will receive a unique security code that will be sent to you via SMS. The code is intended for single use, and is generated at your specific request and for each request a new security code will be sent. The security code received via SMS will last for 3 minutes and after these minutes the code is no longer valid.

In order to make it easier for you to pay your monthly bills via e-Banking, we have created instructional videos that explain to you step by step how to carry out these transactions via e-Banking; you can find the videos by clicking here.

Periodic payment orders are monthly payments or transfers which are initiated from the beneficiary's account automatically. To be informed of how e-Banking periodic payment orders are made, read the manual for using the E-Banking service with the SMS security code.

Electricity, Water, Telephone, Insurance Bills, Personal Income Tax, Pension Contributions, Property Tax, other payments for services received from budgetary units (Ministries, Courts, etc.) Customs payments

Due to the sensitivity of information when sending the “password” via e-mail, we suggest that you contact us at the Contact Center and on the phone number 038 555 555 or 049 555 555 or email us your contact number so we can contact you back to assist you to connect to the e-banking platform.

In order to proceed further with the initiation of the transfer please make sure that any information provided by you as the initiator of the transfer is correct. Please make sure that in the transfer descriptions section you do not include any symbols other than letters and numbers, also the letter “ë” and "ç" is not accepted.

Please allow us to inform you that for security issues, your e-Banking account will be blocked at the moment when you incorrectly typed any information such as your username or password five times in a row. On the other hand, we inform you that to reset your e-banking account, you can contact the contact center 038/555 555 & 049/555 555 or via email

Please note that in order to review the case and cancel one of the payments, you need to send us the scanned payment receipt via e-mail or visit one of the nearest branches of the bank to initiate the claim for cancellation of the transfer.

You can initiate the transfer from the savings account to your current account via e-Banking, and once the money appears in your account you can proceed with withdrawal at the ATM or at the ProCredit Bank POS terminals.