Legal Information

Each person that uses the website of ProCredit Bank Kosovo agrees with the following:

This website is property of ProCredit Bank Kosovo.

Its design, structure and all of its content are protected by copyright, with all reserved rights and legal consequences, and belong to ProCredit Bank Kosovo.

You can view or print out pages and/or sections provided that you do not violate the provisions and the actions permitted by the Copyright and Similar Rights Law. Viewing or copying ProCredit Bank’s website does not give you any rights whatsoever over any material or software. You cannot: fully or partially reproduce, forward electronically or by any other means, change, create links to or use this website for any public or commercial purpose without the explicit written permission of ProCredit Bank Kosovo in advance.

The website is intended for general information purposes only. The site provides general information about the services offered by ProCredit Bank to various target groups – small and medium-sized enterprises and private clients. ProCredit Bank has the right, without prior notification, to make any changes to the information on its website, including but not limited to: data, conditions, service descriptions and examples.
Although the staff of ProCredit Bank Kosovo takes all reasonable efforts to provide accurate, transparent and up-date information on its website, this does not preclude the possibility that, on occasion, omissions or errors may occur. ProCredit Bank Kosovo shall not be liable for any consequences, including potential damage, resulting from or connected in any way with access to or use of this website.

The information and opinions contained in this website are provided by ProCredit Bank for personal use and informational purposes only. You, as a user of this website, are personally responsible for your own perception and interpretation of the accuracy, completeness and usefulness of the information contained in the website.

Linked websites
ProCredit Bank Kosovo is part of the ProCredit group and has included hyperlinks to sites of other group institutions.
Nothing contained on the ProCredit Bank website constitutes investment, legal, tax or other advice nor is it to be relied on when making an investment or other decision. You should obtain relevant and specific professional advice before making any investment decision. ProCredit Bank has no control over the content of the information accessed via the hyperlinks and linked internet sites and therefore cannot accept any responsibility for such information (including its accuracy, completeness and up-to-dateness).
ProCredit Bank Kosovo does not guarantee problem-free and uninterrupted access to this website.

Nothing contained on the ProCredit Bank website constitutes financial, investment, legal or other advice nor is it to be relied on when making an investment or other decision. You should obtain relevant and specific professional advice, including a detailed financial analysis, before making any investment decision.

Privacy Notice
ProCredit bank recognises the importance of the personal information entrusted to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by our clients and our website visitors. The selected security measures that we have established to protect your privacy are detailed below:

Why does ProCredit Bank collect personal information?
We collect, process, and use personal information on our website in order to offer you even better products and services, best adapt our business processes to our clients’ needs, and direct you to the most suitable product information and online banking.

How does ProCredit Bank collect information and how long is it retained?
Information collected on our website will only be retained for as long as necessary to fulfil the purpose for which it was collected based on the Law on Personal Data. If you wish to access or correct any information that ProCredit Bank holds about you, you may request that your data be deleted, blocked or corrected (as long as this is in compliance with applicable law). You have the right to access the personal information we hold about you.

ProCredit Bank is constantly striving to enhance its website. For this reason, we collect information through the website in an anonymised form. The respective information is used for statistical and marketing purposes only and is not disclosed to third parties.

How is information retained, protected, and used?

Information collected through this website is transferred to the responsible provider only in order to answer your queries, in this case we transfer your personal information as per our General Terms and Conditions. Online Banking is kept secure and confidentiality is maintained at all times. Data will not be transferred to third parties unless it is necessary to answer your queries. Your information is used exclusively to fulfil the purpose for which it is collected and only in connection with the website through which it is collected.

The information collected through the ProCredit Bank website is usually encoded using the encryption module of your browser. These sites are certified by renowned institutions for international encryption technology. Moreover, ProCredit Bank has put in place comprehensive additional security measures when accounts and custody accounts are accessed via the Internet. Firewalls prevent unauthorised access. A range of encryption and identification layers protect customer information from intrusion by or disclosure to third parties during data transfer.

If you have any queries regarding the ProCredit Bank website, please contact us at: